Shipping policy

Shipping

  • All orders are processed within 2-3 working days.
  • You will receive a confirmation email once you have place your order and then another with tracking details once your order has been dispatched. 
  • Shipping Costs and Delivery Times:
    • Shipping costs are calculated based on the weight, dimensions and destination of the order.
    • At checkout, you will see the exact shipping cost for your order.
  • Typical Delivery Times:
    • United Kingdom: 2-4 working days
    • Europe: 5-10 working days (standard), 2-5 days (express) 
    • United States & Canada: 5-10 working days (standard), 2-5 days (express)
    • Rest of the World: 7-14 working days (standard), 2-5 days (express)
    • Note: Delivery times are estimates. We are not responsible for delays caused by courier services or customs.

Duties & Taxes

For international orders, duties and import taxes are calculated at checkout.

This ensures you see the full price upfront and avoid surprise charges on delivery.

Delivery

  1. The delivery address stated by you and confirmed by GrandPear via email shall be considered the correct address for the delivery of the products.
  2. The shipping cost for your order is calculated at checkout so you'll always see the price before paying.
  3. If you wish to order products to be delivered to various addresses, you will need to submit a separate order for each product and corresponding delivery address. Any order containing multiple products will be delivered in full to the delivery address provided by you as detailed above.
  4. The type of delivery, average delivery time, and relevant prices offered by GrandPear are estimated at the time of order.
    1. Time of delivery is indicative, and any delivery or dispatch dates provided shall be executed in accordance with English law. 
    2. Please note that the times for delivery or performance and all delivery dates provided via the website and in any correspondence are estimates only.
    3. GrandPear reserves the right to extend times for deliveries by periods necessary for the correct delivery of the ordered product.
    4. If the delay is due to an event beyond our reasonable control, including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials and services, or terrorist acts, we will contact you as soon as possible to let you know and outline what we will do to reduce the delay. 
    5. Provided that we complete this step, GrandPear will not compensate you for the delay.
    6. However, you may contact GrandPear via our email at info@grandpear.com 30 days after the order was placed to end the contract and receive a refund for any products that you have paid for in advance and not received.